At FIT, we always strive to provide the best possible product experience. We do our utmost to deliver high-quality products, but we also know that there is always room for improvement. Your feedback is of great value in this respect - whether it is a question, suggestion or complaint.

Do you have a question about, a problem with or a complaint about a product? If so, we will be happy to speak to you in person. Please do so by contact on.

For return requests, we ask you to read the information on our return policy and contact us in advance. That way, we can help think about the best way to reach a solution.

We attach great importance to the quality and safety of our products. Therefore, we take signals from users and other stakeholders seriously and regard complaints as an opportunity to learn and improve. In line with the requirements set for medical device manufacturers, we carefully record and assess every complaint we receive.

In case of complaints or problems involving the quality and/or safety of our products, we would like to ask you to fill in the complaint form and send it to our e-mail address. Your report will help us to make possible improvements and continue to ensure the reliability of our products. You can rest assured that we will treat your complaint with the utmost care.