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Right of withdrawal and returns on online purchase by Consumer

  1. Consumer may dissolve an agreement relating to the purchase of a product during a reflection period of at least 14 days without giving reasons. The trader may ask Consumer about the reason for withdrawal, but may not oblige him to give his reason(s).
  2. We do not accept returns of opened or damaged products.
  3. The cooling-off period referred to in paragraph 1 starts on the day after Consumer, or a third party designated in advance by Consumer, who is not the carrier, received the product, or:
    • if the Consumer ordered several products in the same order: the day on which the Consumer, or a third party indicated by the Consumer, received the last product. The trader may, provided he has clearly informed Consumer of this prior to the ordering process, refuse an order of multiple products with different delivery times.
    • if the delivery of a product consists of several shipments or parts: the day on which Consumer, or a third party designated by it, received the last shipment or part;
    • in case of agreements for regular delivery of products during a certain period: the day on which Consumer, or a third party designated by him, received the first product.

Obligations of the entrepreneur in case of withdrawal Consumer

  1. If the trader enables the notification of withdrawal by the Consumer by electronic means, he will send a confirmation of receipt without delay after receiving this notification.
  2. The entrepreneur reimburses all payments made by Consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 30 days following the day on which Consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with refunding until he has received the product.
  3. The entrepreneur shall use the same means of payment that Consumer has used for repayment, unless Consumer agrees to another method. The refund is free of charge for Consumer.
  4. If Consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to refund the additional costs for the more expensive method.

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to himself to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.